Service and parts information are critical in ensuring the successful maintenance, service and operation of a product throughout its service lifecycle.
In many organisations, this information is created and managed by different niche solutions resulting in disconnected or outdated technical documentation processes and data repositories with static, document-centric content that can be error-prone, hard to find and hard to use.
This poses problems for service organisations both in terms of data dissemination and data sharing between departments and users, especially when ensuring proper change management.
CAD-IT takes a product-centric approach to service and parts information.
We integrate product and service data onto a service lifecycle management platform which enables access to service information that is up-to-date with product development, relevant to the user’s role and task-at-hand, easy to understand and use.
This integration ensures that documentation development facilitates faster time-to-market, reduced costs, improved efficiency and reusability, a better quality of data and responsive product changes.
Our solution is able to create, manage and deliver high-quality service content.
Service organisations can increase parts revenue and improve technician effectiveness.
Key Benefits: Improves service parts revenue, Improves technician effectiveness, Improves service and brand reputation
Create associative, structured and 3D illustrated content in a single environment:
Manage context-based service and parts information and change processes:
Deliver configuration-specific information that is graphically supported: