Increase Customer Satisfaction and Reduce Costs with Remote Service
How often does your field service team travel to a customer’s site to repair a problem that could have been addressed remotely? Do they arrive with the information necessary to address the problem on the first visit?
Imagine a service organization where:
- Some routine technician visits have been replaced by remote resolution
- Software updates happen automatically without dispatching a service rep
- Technician visits, when necessary, are far more efficient
- Customer resolution and incident closure times are something to be proud of
5-20%Improvement on first time fix rate | 15-25%Reduction in onsite service visits | 20%Improvement in equipment uptime |
*Metrics based on Axeda remote service case studies.
CAD-IT’s ThingWorx Remote Service
CAD-IT’s ThingWorx Remote Service enables your organization to monitor assets and capture critical alerts in real-time. Remotely access assets to further analyze and disposition alerts; update software and load diagnostic scripts with bi-directional file transfer.
Defining the Business Case for Remote Service
Discover how remote service has helped other organizations reduce costs, increase efficiency, and save time and money.