How often does your field service team travel to a customer’s site to repair a problem that could have been addressed remotely? Do they arrive with the information necessary to address the problem on the first visit?
Imagine a service organization where:
5-20%Improvement on first time fix rate
15-25%Reduction in onsite service visits
20%Improvement in equipment uptime
*Metrics based on Axeda remote service case studies.
CAD-IT’s ThingWorx Remote Service enables your organization to monitor assets and capture critical alerts in real-time. Remotely access assets to further analyze and disposition alerts; update software and load diagnostic scripts with bi-directional file transfer.