Connected Field Service Software: The Right Technician, Parts, and Knowledge at the Right Place
Field Service has never been more important. When a product needs repair or maintenance onsite, customers demand fast, cost-effective, best-in-class service. That’s where CAD-IT comes in. Our solutions transform traditional Field Service with cutting edge technology to help companies optimize service delivery, drive revenue and growth, and delight customers along the way.
Our Connected Field Service solution pairs together 2 great technologies to seamlessly combine IoT data with a field service management system.
Connected Field Service enables remote access to your assets, leveraging information from connected devices to provide field technicians with an accurate diagnosis of the issue, as well as the right contextual service information needed to complete the service event.
Your service organisation can further enhance and extend the capabilities of Connected Field Service by including Service and Parts Information and Connected Service Knowledge and Diagnostics functionalities.
“When we look at service, one of the take a ways is the key themes that continue to come back up is parts management and field service, these 2 aspects of the organization go hand in hand, often times we don’t think of them being hand in hand aspects of service parts aspirations, but without a part, a field technician can’t resolve an issue when they’re in the field.”
Aly Pinder Jr
Research Analyst, Aberdeen Group
CAD-IT’s Service and Parts Information Solution provides up-to-date technical, parts, and 2D/3D graphical information to the global service network, improving service parts revenue, equipment uptime and customer satisfaction.
CAD-IT’s Connected Service Knowledge and Diagnostics automates issue diagnosis and enables remote diagnostics by integrating smart, connected products with an intelligent knowledge base and rules management system. Early and accurate diagnostics provides the ability to preempt product failures, boost remote technician, contact center and field engineer productivity and increase first-time fix rates