Service Lifecycle
Management

Service Lifecycle Management

Today, manufacturers, OEMs and service organisations face more complex challenges as economies become increasingly globalised. They face a mounting challenge to maintain a healthy bottom line while improving service standards and operations. From service supply chain management and planning, to efficient and accurate maintenance operations with up-to-date technical documentation, to providing end-users better service at competitive costs, the service ecosystem needs a new strategic approach.

Industry analyst, AMR Research, defines Service Lifecycle Management (SLM) as “a strategy that supports service organizations and helps them recognize their gross income potential. This is done by examining the service opportunities proactively as a lifecycle instead of a solitary event or set of discrete events. This helps to combine every service-based operation into a solitary, but complex, set of workflows and associated business processes.”

CAD-IT SLM Solutions

A typical service organisation takes into account the following areas: field service management, depot repair, service parts management, warranty and service contracts, technical information, service knowledge management.

CAD-IT has best-in-class solutions which are tailored to address your specific needs.

Find out more about:

  • Service and Parts Information Management
    Complete end-to-end solution to create, manage and deliver service content on one platform throughout the service organisation with robust change management.
  • Service Parts Management
    Optimise your entire service parts supply chain, improve service levels, forecast accuracy and part availability while reducing operational costs and excess inventory.
  • Connected Service
    IoT technologies are transforming the service industry, creating innovative service approaches enabled by smart, connected technologies, generating
  • Technical Documentation
    Reduce the time taken for technical authors to create service documentation by at least 50% while creating 3D interactive parts catalogs, manuals and training videos.
  • Augmented Reality
    Create dynamic user experiences with Vuforia, the most advanced and widely used augmented reality technology platform.
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