Our customer care programme includes, but is not limited to, the following exclusive benefits:
- Round-the-clock technical support, backboned by our team of technical experts through traditional channels (phone/fax /email) and onsite consultation, followed by secondary support through our global network of partners and principals.
- A global call-tracking system that allows our team to support customers through our global knowledge base of product information.
- Access to software release updates and support, featuring enhanced capabilities and new technology (software updates, patches, bug fixes, or new version releases).
- Access to our principals’ customer portals (where applicable) for a comprehensive repository of support resources including searchable knowledge bases, software download centre, product updates, documentation, training materials, installation and licensing FAQs, and error reporting.
- Priority access to technical support resources for customized workshops tailored exactly to meet your needs.